Privacy Policy

Introduction

At Titan Flare Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our hotel, use our services, or interact with our website.

Last Updated: January 2024

Effective Date: January 1, 2024

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification (as required by law)
• Passport information for international guests
• Special requests and preferences

Reservation Information

• Check-in and check-out dates
• Room preferences and special requirements
• Guest history and loyalty program information
• Service usage records (spa, dining, business center)

Technical Information

• IP address and device information
• Browser type and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

Service Delivery

• Process reservations and manage your stay
• Provide requested services and amenities
• Handle billing and payment processing
• Communicate about your reservation and services

Legal Compliance

• Comply with applicable laws and regulations
• Maintain required records for tax and legal purposes
• Cooperate with law enforcement when legally required

Business Operations

• Improve our services and guest experience
• Conduct market research and analysis
• Send promotional offers and updates (with consent)
• Maintain security and prevent fraud

Data Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Reservation management systems
• Marketing and communication services
• IT support and maintenance

Legal Requirements

We may disclose your information when required by law, including:

• Government registration requirements
• Court orders or legal proceedings
• Law enforcement investigations
• Tax and regulatory compliance

Data Security

Security Measures

• Encryption of sensitive data in transit and at rest
• Secure payment processing systems
• Regular security audits and assessments
• Employee training on data protection
• Access controls and authentication systems

Data Retention

We retain your personal information only as long as necessary for:

• Providing services and managing your account
• Complying with legal obligations
• Resolving disputes and enforcing agreements
• Business record-keeping requirements

Your Rights

Access and Control

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Request data portability where applicable

Privacy Preferences

• Manage cookie preferences on our website
• Unsubscribe from promotional emails
• Request restrictions on data processing
• Withdraw consent where applicable

Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Privacy Officer

Titan Flare Hotel
1875 Bay Street
Toronto, ON M5S 2A2
Canada

Phone: (416) 555-0147
Email: privacy@titanflarequestor.info

We will respond to your privacy-related inquiries within 30 days of receipt.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you via email for significant changes
• Obtain consent where required by law

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Privacy Certifications

Titan Flare Hotel is committed to maintaining the highest standards of data protection and privacy compliance.

• ✓ PIPEDA Compliant
• ✓ PCI DSS Certified
• ✓ ISO 27001 Certified
• ✓ Regular Security Audits